We compare two versions of telephony implementation - Cloud and On-Premise.
There is no only one best option! It all depends on your business requirements and opportunities.
+ Fast launching without capital expenditures;
+ Ideal for small businesses;
+ You can implement it without your own technical specialist, because all responsibility for the telephony operation is on the provider;
+ Automatic updates and included modern functionality
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- You need to pay for a cloud PBX plan;
- There is no way to adapt the workflow of the PBX to your needs, if this is not provided by the included functionality;
- There is a risk of information leakage. All calls are stored on a rented server;
- Relative dependence on the provider, even in the simple operation of adding a new user.
+ Your own PBX, it means maximum control over your telephone system;
+ Flexible configuration of the telephony;
+ Fast users adding and other simple processes, scalability;
+ Information security due to the fact that users, calls data and settings are stored on your infrastructure, not on a third-party provider;
+ There is an opportunity to get support, consultation or even implementation from a PBX provider or other companies.
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- You need your own server with Asterisk:
- The company must have its own technical specialist (but we can take care of all the issues of setting up the server and connecting telephony);
- Payment for server rent if you do not have your own equipment.
✔ Basic information about the client during the call and conversation
✔ Quick transfer to detailed data and client deals
✔ Quick deal creation and invoicing
✔ Comment on the current conversation
✔ Listen to the recording of the conversation
✔ Build necessary reports on the manager's conversations.
✔ Route incoming calls to the employees responsible for this client
You can quickly call the client:
✔ By clicking on the phone number in the client card
✔ By entering the number in the built-in Bitrix24 widget
✔ Lead is automatically created for an unknown number
✔ Indicate different sources of Leads based on which phone number they called you
✔ Leads are automatically created for unknown numbers
✔ Missed call events from clients are automatically created for responsible employees
Your automatic call-manager helps to reduce the number of missed calls and the work load on operators as well as distributes incoming calls
You can customize the scenarios of the caller's interaction with IVR depending on the situation: the time and purpose of the call, the availability of employees to answer, etc.
You can transfer data between voice menu and CRM. For example, show the calls in CRM missed at the IVR stage, in a pop-up call card display the menu items passed by the caller.
Configure actions that only authorized users can perform. For example, call some employees directly, enter a virtual conference room.
Work not only with calls missed by some employees, but also with calls missed at the stage of customer interaction with IVR.
Cloud telephony is deployed automatically after making an order and clarifying the details by our specialist.
All packages already include:
Choose a license, implement Bitrix24 in your company and prepare the portal for integration with IP telephony.
Set the number of operators and discuss all the technical features. Purchase a license.
Proceed to setting up the interaction between IP telephony and Bitrix24 using the integration module.
We test the work of telephony and give you a fully configured and working environment to increase sales!
Send us a request and we will contact you within a working day.
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