CASE STUDY

CHALLENGE: 

Organize the complex process of handling leads from receiving to completion of the payment transaction. 


AUTOMATED SYSTEMS AND COMPONENTS:

CRM, BPMN process and workflow 


RESULT: 

  • Queue with checkpoints to distribute leads among dealers 
  • Linking with personal calendars to organize calls and meetings (with reminders) 
  • Generation of offer and contract documents from templates 
  • Harmonization of payment and contract stages with the client 
  • Monitoring and reminders for key process points 
  • Calculation of funding milestones 
  • Calculation of margins for the merchant 


APPLIED TECHNOLOGIES:

VUE.js , CRM API, Cal-Dav

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