CASE STUDY
CHALLENGE:
Assemble a team for L0-L1-L2 support levels and launch all user support processes for service provider in his own datacenter in Frankfurt (Germany)
WHMCS, VISION Ticketing system, Call-center, WEB-widgets.
RESULT:
- Assemble a team to L0-L1-L2 support levels and launch all service provider user support processes
- 24/7 server maintenance and administration (more than 7000 servers)
- Outsourcing of Customer Support services 24/7 (more than 2000 companies)
- Remote working hands in the data center 24/7
- Setting up processes, filling the knowledge base, development of service quality regulations (SLA)
- Service administration and customer support (more than 7,000 servers)
- Staff selection and recruitment
VUE.js , WHMCS API, PHP
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