CASE STUDY
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CHALLENGE:
Assemble a team for L0-L1-L2 support levels and launch all user support processes for service provider in his own datacenter in Frankfurt (Germany)
AUTOMATED SYSTEMS AND COMPONENTS:
WHMCS, VISION Ticketing system, Call-center, WEB-widgets.
RESULT:
Assemble a team to L0-L1-L2 support levels and launch all service provider user support processes
24/7 server maintenance and administration (more than 7000 servers)
Outsourcing of Customer Support services 24/7 (more than 2000 companies)
Remote working hands in the data center 24/7
Setting up processes, filling the knowledge base, development of service quality regulations (SLA)
Service administration and customer support (more than 7,000 servers)
Staff selection and recruitment
APPLIED TECHNOLOGIES:
VUE.js , WHMCS API, PHP
PROJECT QUOTATION
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contact us
NOCLOUD SOLUTIONS INC.
Support.pl sp. z o.o.
NIP: 7010860363
Address:
Powstańców Śląskich 89B / 382, 01-355 Warszawa, Polska
Phone Number:
+48 790618514