Let's figure out what the technical support of the portal includes, and turn to the comparison of services from Bitrix24 and our partner support.
Consulting on Bitrix24 tools and functional
Setting up (Configuring) the Bitrix24 portal
Administration and Support Terms
* We answer during business hours from 9:00 to 18:00 (Monday-Friday)
** Depending on the purchased license
Bitrix24 standard support is a great built-in option for new users. You can always quickly get answers to basic and simple questions, get instructions on how to set up the tools yourself.
At the same time, if you need more complex portal settings for your company or a faster response to your requests, we recommend using partner support. In addition to basic consultations, you also receive an extended support package, which includes process configuring in Bitrix24, server configurations and a convenient way of communication for you!
Bitrix24 update (On-Premise)
Updating the portal and configuring a backup.
Security Configuration (On-Premise)
Configuring firewall and antivirus (iptables, fail2ban, maldet, clamav).
Migration from Cloud to On-Premise
Data transfer, server setup and all related work on migration from the cloud version of Bitrix24 to the On-Premise version.